Description: Earlier this month, Pedro Muñoz told customers that his restaurant, Luz, would no longer use popular online food-delivery service Seamless because the site took a 14 percent commission and waited too long—more than a month, a lifetime in the overhead-heavy restaurant business—to give Luz its cut.
Date: August 23, 2013
Questions for Discussions:
- What are the cost issues related to using Seamless?
- Is the service worth the cost?
- What are some ways to mitigate the costs of online ordering?