Posted by & filed under Company Analysis, Growth & Valuation, Management Issues.

Description: Earlier this month, Pedro Muñoz told customers that his restaurant, Luz, would no longer use popular online food-delivery service Seamless because the site took a 14 percent commission and waited too long—more than a month, a lifetime in the overhead-heavy restaurant business—to give Luz its cut.


Date: August 23, 2013


Questions for Discussions:

  • What are the cost issues related to using Seamless?
  • Is the service worth the cost?
  • What are some ways to mitigate the costs of online ordering?

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